Managing your account

Forms and brochuresShow more

Below is a list of useful forms and brochures. To print and complete the forms, you'll require Adobe Acrobat Reader installed on your computer. You can obtain a free copy from http://get.adobe.com/reader

Download Adobe Reader

Credit limitsShow more

Your credit limit

Your credit limit and available credit limit can be found on the top right corner of your monthly statement or you can log on to the Online Service Centre to check it any time.

Increasing your credit limit

To request a credit limit increase simply log on to the Online Service Centre or call our Customer Solutions Team on 1300 131 024. You may be required to submit supporting documentation with your credit limit request.

Your cash limit

It’s important to note that your credit limit can be different from your cash credit limit. The amount of available credit you can access as cash can be found on the top right corner of your monthly statement or you can log on to the Online Service Centre to check it any time.

Additional cardholdersShow more

Adding an additional cardholder to your CreditLine account is easy.

  1. Call 1300 361 152 and ask for an additional card holder application form (you must be the primary account holder)
  2. Fill in the form and send it to us for processing
  3. Once they've been approved, you'll need to activate the card (as the primary holder)
  4. Your additional cardholder can now go interest free shopping - and access cash on your account as well.

How to make repaymentsShow more

Making payments is simple.

  1. Direct Debit

    This facility automatically makes monthly repayments from your bank^. You can call us on 1300 368 125 to set up your Direct Debit over the phone or download a Direct Debit Request form here.

  2. BPAY

    BPAY is available 24 hours, 7 days a week using your bank's phone banking or online banking service^.

    Biller Code - 172288
    Ref - Your CreditLine account number
    (located in the top right of your statement).

  3. Online Service Centre

    You can pay your account through the Online Service Centre.

  4. Pay by mail

    Post a cheque/money order payable to  'CreditLine' with your name and account number on the back. Please allow 5 working days to process cheques.

    CreditLine
    Locked Bag 20040
    MELBOURNE VIC 3001

  5. Pay in person

    Take your statement to any Westpac branch or Australia Post shop to make payments in person by cash or cheque^.

What do I do if I cannot afford to make my repayments?

If you are having difficulty making your minimum monthly repayments please talk to us. We have a hardship policy which may allow us to tailor a solution to your situation. Please refer to our hardship page for more details.

^ Please note payments cannot be made by credit card or charge card. Fees apply to some payment methods so take a look at the fees and charges table before you pay.

Your CreditLine cash cardShow more

Cash access

Here’s 3 easy ways to access your cash advance.
  1. Withdraw cash from any ATM, anytime. Just select ‘credit’ and enter your PIN.
  2. For help with everyday spending, use your card for EFTPOS purchases. Select ‘savings’ and enter your PIN.
  3. For those bigger purchases, call 1300 131 024. A deposit of up to $3,000* can be transferred into your personal bank account in around two business days.

Before using EFTPOS, withdrawing cash or requesting a deposit, always consider your ability to pay it off. The current cash interest rate is 29.99% per annum.

* Available to primary cardholders only and subject to your available credit limit. Please note: Interest at the prevailing interest rate is charged daily from the date of the cash advance, and applies to all cash advances as described above. A cash withdrawal fee of the greater of $3.00 or 3% (capped at $30) is charged per deposit, ATM withdrawal/ EFTPOS transaction. Please refer to your Conditions of Use for details. Credit provided by Latitude Finance Australia (ABN 42 008 583 588). Australian Credit Licence Number 392145.

SecurityShow more

Lost or stolen card

Call immediately: 24 hours a day, 365 days a year

Within Australia call 1300 368 125 (anytime)

When overseas call +61 3 9425 4217

Activate your cardShow more

How do I activate my card?

To activate your credit card call us on 1300 362 819 and follow the prompts. Don't forget to sign your card immediately

Why do I have to activate my credit card?

For security reasons, cards are sent to you inactive. Activating the card validates that it’s been received by you.

How to make an insurance claimShow more

We believe that making an insurance claim should be straight forward and hassle-free. There are a number of ways you can submit your claim to us.

To make a claim, you can:

  • Submit your claim online here.
  • Call us on 1800 800 230 between 8.30am and 5pm Mon to Fri (AEST).
  • Download and print out a claim form below, fill it out then send it back to us by uploading online via our Secure Document Upload; or by post: GPO Box 1571 Sydney NSW 1025; or fax: (02) 8249 3885.

Still have questions? Find out more