Managing your account

Below is a list of useful forms and brochures. To print and complete the forms, you'll require Adobe Acrobat Reader installed on your computer. You can obtain a free copy from http://get.adobe.com/reader

• Authority to disclose & maintain form
• Close Account Form
• Direct debit form
• Identity verification form
• Reduce Credit Limit Form

Your credit limit

Your credit limit and available credit limit can be found on the top right corner of your monthly statement or you can log on to the Online Service Centre to check it any time.

• Secure Document Upload

Your cash limit

It’s important to note that your credit limit can be different from your cash credit limit. The amount of available credit you can access as cash can be found on the top right corner of your monthly statement or you can log on to the Online Service Centre to check it any time.

Making payments is simple.

1. Direct Debit

   This facility automatically makes monthly repayments from your bank^. You can call us on 1300 552 079 to set up your Direct Debit over the phone or download a Direct Debit Request form here.

2. BPAY^™

   BPAY^™ is available 24 hours, 7 days a week using your bank's phone banking or online banking service^.

   Biller Code - 172288
   Ref - Your CreditLine account number (located in the top right of your statement).

3. Latitude Service Centre

   The quickest and easiest way to make a payment. Simply log into the Latitude Service Centre, click 'Pay my Account' and enter your bank details. Registering is easy and it only takes a few minutes, just make sure you have your card or 16-digit account number on hand.

   If you use the Latitude Service Centre via "Pay My Account", your payment may take a few days to reflect on your Card balance, but will show on your transactions list straight away (as pending). We do not charge you a fee for payments made via the Latitude Service Centre.

4. Pay by mail

   Post a cheque/money order payable to  'CreditLine' with your name and account number on the back. Please allow 5 working days to process cheques.

   CreditLine
   Locked Bag 20040
   MELBOURNE VIC 3001

5. Pay in person

   Take your statement to any Australia Post shop to make payments in person by cash or cheque^.

Cash access

Here’s 2 easy ways to access your cash advance.

1. Withdraw cash from any ATM, anytime. Just select ‘credit’ and enter your PIN.
2. For help with everyday spending, use your card for EFTPOS purchases. Select ‘savings’ and enter your PIN.

Before using EFTPOS, withdrawing cash, always consider your ability to pay it off. The current cash interest rate is 29.99% per annum. A cash withdrawal fee of the greater of $4.00 or $3.5% is charged per ATM withdrawal/ EFTPOS transaction.

* Available to primary cardholders only and subject to your available credit limit. Please note: Interest at the prevailing interest rate is charged daily from the date of the cash advance, and applies to all cash advances as described above. A cash withdrawal fee of the greater of $4.00 or 3.5% is charged per deposit, ATM withdrawal/ EFTPOS transaction. Please refer to your Conditions of Use for details. Credit provided by Latitude Finance Australia (ABN 42 008 583 588). Australian Credit Licence Number 392145.

Lost or stolen card

Call immediately: 24 hours a day, 365 days a year

Within Australia call 1300 368 125 (anytime)

When overseas call +61 1300 368 125

We believe that making an insurance claim should be straight forward and hassle-free. There are a number of ways you can submit your claim to us.

To make a claim, you can:

• Submit your claim online here.
• Call us on 1800 800 230 between 8.30am and 5pm Mon to Fri (AEST).
• Download and print out a claim form, fill it out then send it back to us by uploading online via our Secure Document Upload; or by post: GPO Box 1571 Sydney NSW 1025; or fax: 1300 362 642.

Still have questions? Find out more