Security
We take your money seriously.
We want your account to be as secure as possible.
GE CreditLine is protected by the Falcon fraud monitoring system 24/7. The Falcon system detects unusual transactions on your account and we will contact you if we suspect fraudulent activity.
If our team is unable to contact you, they will make a decision about whether to block the card until they reach you.
Helping you stay secure
Here are five top tips to help keep you card and PIN secure.
To help minimise the risk of loss and theft, you should:- Sign your card as soon as you receive it
- Keep your card in a safe location at all times
- Never keep a record of your PIN with any item that can be lost or stolen along with your card (like your wallet or purse). You may be held liable for any unauthorised transactions on your account if you have your card and PIN together at the time of loss or theft.
- Memorise your PIN and destroy the PIN mailer record
- Always review your account statement to ensure there are no unauthorised transactions.
If in doubt, call us.
If your card or PIN is lost or stolen, please notify us as soon as possible.
If your card is used without your knowledge or consent or if you suspect someone is using your card without your permission, call us on 1300 368 125.
Please read the Terms and Conditions of your GE CreditLine account.
GE Money complies with Electronic Funds Transfer Code of Conduct.
We apply the provisions of this code when assessing liability for electronic transactions on your CreditLine account.
TM - FALCON FRAUD PROTECTION software is a product of Fair Isaac Corporation and is used by GE Money under licence from Fair Isaac Corporation. FALCON and FALCON FRAUD PROTECTION (IMAGE) are trade marks owned by FAIR Isaac Corporation and used by GE Money with the permission of Fair Isaac Corporation.